These Terms and Conditions ("Terms") govern the supply and installation of solar photovoltaic (PV) systems, electric vehicle (EV) charging equipment, and battery storage systems by Renewable ES Limited (17160782), trading as Renewable Energy Service, whose registered office is at 128 City Road, London, United Kingdom, EC1V 2NX ("we", "us", or "our").

Please read these Terms carefully before you place an order with us. By accepting a quotation or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms.

These Terms comply with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and other applicable UK consumer protection legislation.

2. Definitions

In these Terms, the following definitions apply:

• "Customer", "you" or "your" means the individual consumer purchasing Services from us for domestic use.
• "Services" means the supply, installation, and commissioning of solar PV, EV charging, and/or battery storage systems, together with any associated design, survey, or advisory work.
• "Equipment" means the hardware, components, and materials supplied and installed as part of the Services.
• "Installation Address" means the domestic property at which the Services are to be performed.
• "Contract" means the agreement formed between you and us upon acceptance of our Quotation, incorporating these Terms.
• "Quotation" means the written proposal provided by us setting out the scope, specification, and price of the Services.

3. Your Contract With Us

3.1 A legally binding Contract is formed when you sign and return our Quotation or otherwise confirm your acceptance in writing (including by email), and we issue a written order confirmation.

3.2 Our Quotation is valid for 30 days from the date of issue unless we state otherwise or withdraw it earlier.

3.3 These Terms, together with our Quotation and order confirmation, form the entire agreement between us and supersede all prior discussions, representations, or agreements relating to the subject matter.

4. Your Right to Cancel

4.1  As a consumer, you have the right to cancel this Contract within 14 calendar days without giving any reason (the "Cooling-Off Period").

4.2  The Cooling-Off Period begins on the day after you receive our order confirmation.

4.3  To exercise your right to cancel, you must notify us clearly in writing (by email to [cancellations email] or by post to our registered address) before the Cooling-Off Period expires.

4.4 If you request that we begin the Services during the Cooling-Off Period, you must request this expressly in writing. If you subsequently cancel within the Cooling-Off Period, you will be liable to pay us a proportionate amount for the Services performed up to the point of cancellation.

4.5 If the Cooling-Off Period has expired, you may still request to cancel, but cancellation charges as set out in clause 12 will apply

5. Surveys and Site Assessment

5.1  Our Quotation is based on information provided by you and a desktop or preliminary assessment. Prior to installation we will carry out a detailed site survey.

5.2  If the survey reveals that the work required differs materially from the Quotation (for example, due to roof condition, structural limitations, electrical supply constraints, or planning requirements), we will inform you and issue a revised Quotation. You may accept or decline the revised Quotation without charge.

5.3  You must ensure we have safe and unobstructed access to the Installation Address on the agreed survey and installation dates. Failure to provide access may result in rescheduling charges.

6. Price and Payment

6.1 The price payable for the Services is as set out in our Quotation and confirmed in the order confirmation. All prices include VAT at the applicable rate, unless stated otherwise.

6.2 Unless otherwise agreed in writing, our standard payment terms are:

• Deposit: 25% of the Contract price due upon signing the Quotation.
• Interim payment: 35% of the Contract price due on commencement of installation.
• Final payment: 40% of the Contract price due on practical completion.

6.3 We accept payment by bank transfer, debit card, or credit card. We do not accept cash payments above £250.

6.4 If you fail to make any payment by the due date, we reserve the right to charge interest at 8% per annum above the Bank of England base rate on the overdue amount, and to suspend or delay further Services until payment is received.

6.5 Prices are fixed at the time of Quotation. If there is a material change in costs beyond our control (e.g. significant manufacturer price increases, import tariffs, or changes in government incentive schemes affecting our costs), we will notify you. You may choose to accept the revised price or cancel without charge.

7. Installation

7.1 We will use reasonable endeavours to commence and complete the installation on the agreed date(s). Estimated timescales are not guaranteed and may be affected by factors outside our control including adverse weather, supply chain delays, or third-party consents.

7.2 We will carry out all installation work in accordance with applicable MCS (Microgeneration Certification Scheme) standards, IET Wiring Regulations (BS 7671), OZEV guidelines for EV charging, and all other relevant codes of practice and legal requirements.

7.3 You are responsible for obtaining any planning permission, landlord consent, or other third-party approval required for the installation. We will advise you if we believe such consent is likely to be needed.

7.4 We will take reasonable care to avoid damage to your property. Any damage caused directly by our negligence will be made good at our expense. We will not be liable for pre-existing defects discovered during the installation.

7.5 Upon completion of installation, we will provide you with all relevant commissioning certificates, warranties, and documentation required for any applicable government scheme or grid connection.

8. Equipment and Warranties

8.1 All Equipment supplied will be of satisfactory quality, fit for purpose, and as described in the Quotation. Any variation in specification will be agreed with you in advance.

8.2 We provide a workmanship warranty of 3 years from the date of practical completion.

8.3 Equipment is subject to the manufacturer's own warranty terms, which we will provide to you at the time of installation. Typical manufacturer warranties are:

• Solar PV panels: 10–25 years product warranty; 25 years performance warranty (as per manufacturer documentation).
• Inverters: 5–12 years (as per manufacturer documentation).
• Battery storage systems: 5–10 years (as per manufacturer documentation).
• EV charge points: 1–3 years (as per manufacturer documentation).

8.4 Warranties are subject to the Equipment being used in accordance with manufacturer guidelines and your obligations under clause 9.

9. Your Obligations

9.1 You agree to:

• Provide accurate information about your property, existing electrical installation, and any relevant planning or leasehold restrictions.
• Ensure that the Installation Address is accessible on agreed survey and installation dates.
• Obtain all necessary consents, permissions, and approvals prior to the installation date.
• Maintain the Equipment in accordance with any maintenance guidance provided to you, and not to interfere with or modify the Equipment without our prior written consent.
• Inform us promptly if you become aware of any fault or damage to the Equipment.

10. Our Liability

10.1 We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, breach of your legal rights as a consumer, or any other matter where liability cannot be excluded by law.

10.2 Subject to clause 10.1, our total liability to you in contract, tort (including negligence), or otherwise arising under or in connection with the Contract shall not exceed the total price paid by you under the Contract.

10.3 We shall not be liable for any indirect or consequential losses including loss of profit, loss of anticipated savings, loss of data, or loss of goodwill.

10.4 We shall not be liable for any loss or damage caused by your failure to follow our instructions or manufacturer guidelines, or for any unauthorised modifications to the Equipment.

11. Energy Performance and Generation Estimates

11.1 Any estimates of energy generation, savings, or return on investment provided in our Quotation or marketing materials are indicative only, based on standard assumptions and available data. Actual performance will vary depending on weather conditions, usage, roof orientation, shading, and other factors outside our control.

11.2 We make no guarantee of any specific financial return, energy bill saving, or generation output.

12. Cancellation and Termination After the Cooling-Off Period

12.1 If you wish to cancel the Contract after the Cooling-Off Period, you must notify us in writing.

12.2 If you cancel after the Cooling-Off Period but before the installation commences, we reserve the right to retain the deposit and charge reasonable costs incurred up to the date of cancellation (including survey costs and any bespoke materials ordered).

12.3 If you cancel after installation has commenced, we reserve the right to charge for all work completed and materials used up to the date of cancellation, plus any reasonable demobilisation costs.

12.4 We may terminate the Contract immediately if you are in material breach of these Terms or if you become insolvent. In such circumstances you remain liable for all Services performed to date.

13. Complaints

13.1 If you have a complaint about our Services or Equipment, please contact us in the first instance at [complaints email/address].

13.2 We will acknowledge your complaint within 3 business days and provide a substantive response within 14 business days.

13.3 We are a member of [relevant trade body / ombudsman scheme, e.g. RECC — Renewable Energy Consumer Code]. If we are unable to resolve your complaint to your satisfaction, you may refer the matter to [relevant ADR/ombudsman body].

14. Data Protection

We process your personal data in accordance with our Privacy Policy, available at [website URL]. We process your data as necessary for the performance of the Contract and for our legitimate business interests. You have rights over your personal data as described in our Privacy Policy.

15. General

15.1 These Terms are governed by English law, and any dispute arising under them shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15.2 We may update these Terms from time to time. Any changes will be communicated to you in advance of them taking effect. The Terms in force at the time of your order will apply to your Contract.

15.3 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.4 You may not transfer any rights or obligations under the Contract to a third party without our prior written consent.